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Policies & Warranties

POLICIES

Order Policy

It is the sole responsibility of the wholesaler, dealer, sales associate, or person(s) placing his or her order to provide accurate information and an accurate order. Orders being needing corrections due to inaccurate order information will be charged to the person(s) placing the order.

Return Policy

Orders returned to Pure Performance Suspension by dealers, wholesalers, or end users must first contact Pure Performance Suspension Inc. for a return goods authorization number (RGA). Any order returned by any person(s) or company for any reason other than the responsibility of Pure Performance Suspension Inc. is subject to a 20% restocking fee and possible re-powder coat fee pending the inspection of the product upon its return.

Refund Policy

For any order cancellation or return, Pure Performance Suspension Inc. has up to 30 days to process the refund or return. This term is non negotiable! This also goes for orders being cancelled while in order process.

Dealer's Listed on our Website

Dealers will be listed and referred business through our dealer network as long as they are in good standing with Pure Performance Suspension Inc. Dealers or Wholesalers wishing to have their website linked to ours must have our Pure Performance Product properly represented on their website. Should the website not properly represent Pure Performance Suspension the link will be not listed or broken (if already listed) from our site to the dealer's or wholesaler's website. These terms are non negotiable and are subject to Pure Performance Suspension Inc. approval.

Disclaimer

Pure Performance Suspension has made every effort to provide correct information on this website. Each item has been fit checked for accuracy. Pure Performance Suspension reserves the right to alter, make changes or replace part numbers and descriptions without notice. Pure Performance Suspension will not be held responsible for changes or misprints or manufacturing changes made by the vehicle manufacturer. Warranty is valid for original purchaser only. Proof of purchase is required. For questions regarding any information not found above please contact us at 518-270-9822.

Privacy Policy

What information do we collect? 

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To allow us to better service you in responding to your customer service requests.

  • To quickly process your transactions.

  • To administer a contest, promotion, survey or other site feature.

  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include The Pure Performance Group, Inc.. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on January 15, 2018.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

WARRANTIES

PURE PERFORMANCE GROUP, Inc., a New York corporation having offices at 881 Old Albany Shaker Rd, Latham NY, 12110 ("Pure Performance"), makes the following LIMITED WARRANTY with respect to its suspension products:

LIMITED ONE (1) YEAR WARRANTY ON SUSPENSION PRODUCTS

Subject to the limitations, terms and conditions hereof, Pure Performance warrants, to the original retail owner of each new Pure Performance suspension product, that the Pure Performance suspension product, when new, is free from defects in materials and workmanship. Unless otherwise required by law, this warranty expires one (1) year from the date of the original Pure Performance suspension product retail purchase from an authorized Pure Performance dealer or from a Pure Performance Authorized Original Equipment Manufacturer where Pure Performance suspension is included as original equipment on a purchased vehicle. If law requires a warranty duration of greater than one (1) year, then, subject to the other provisions hereof, this warranty will expire at the end of the minimum warranty period required by such law.

TERMS OF WARRANTY

This warranty is conditioned on the Pure Performance suspension product being operated under normal conditions and properly maintained as specified by Pure Performance. This warranty is only applicable to Pure Performance suspensions purchased new from an authorized Pure Performance source and is made only to the original retail owner of the new Pure Performance suspension product and is not transferable to subsequent owners. This warranty is void if the Pure Performance suspension product is subjected to abuse, neglect, improper or unauthorized repair, improper or unauthorized service or maintenance, alteration, modification, accident or other abnormal, excessive, or improper use.

Should it be determined by Pure Performance in its sole and final discretion, that a Pure Performance suspension product is covered by this warranty, it will be repaired or replaced, by a comparable model, at Pure Performance's sole option, which will be conclusive and binding. THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNATIVE DAMAGES.

This limited warranty does not apply to normal wear and tear, malfunctions or failures that result from abuse, improper assembly, neglect, alteration, improper maintenance, crash, misuse or collision. This limited warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, and if dictated by law the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in full effect.

THIS IS THE ONLY WARRANTY MADE BY PURE PERFORMANCE ON ITS SUSPENSION PRODUCTS AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXCLUDED.

Pure Performance's Abuse Proof Lifetime Guarantee

All Pure Performance "Hard" parts come with our abuse proof lifetime guaranteed on all Generation II and newer systems. This means all control arms and track bars will be replaced if bent, cracked, or broken. This is for complete systems only and may apply to components if used correctly. All components must be used in their proper places and proof of this is required for warranty claims. Any substitutions of other manufacturers components or exemptions of required components will immediately void the warranty. Pure Performance components may have minor finish damage to powder coated or plated surfaces which may occur during shipping and is not covered under warranty.

Pure Performance Suspension guarantees that all of its products are of the finest quality and free from manufacturing defects. Any product that has been manufactured incorrectly or is of a defective nature will be repaired or replaced at the discretion of Pure Performance Suspension. Springs and Shocks are warrantied against manufacturer's defect only and are only returnable if they have not been installed. Pure Performance covers the cost of the part only shipping, vehicle down time, etc is the responsibility of the end user. Prior to tearing the vehicle down for a warrantied item, please see the procedure for how to submit a warranty claim below so extra vehicle down time and labor is not incurred.

What is not covered

Bushings, hardware, brake lines, heim joints, coil springs and shocks. These parts are subject to wear and are not considered defective when worn. They are warranted for 12 months from the date of purchase for defects in product or workmanship only. Products or components which have been subjected to accident, alteration, modification, improper installation, tampering, negligence, misuse, or products installed on a vehicle used in sanctioned racing events. A race is defined as any contest between two or more vehicles, or any contest of one or more vehicles against the clock, whether or not such contest is for a prize.

Vehicles used for government or commercial purposes. Pure Performance Suspension does not warrant any product not manufactured by Pure Performance Suspension. Pure Performance Suspension products are not covered under warranty outside the United States of America. Pure Performance Suspension shall not be liable for any loss, damage or injury, whether ordinary, direct, special, incidental or consequential damages, arising from the manufacture, sale, installation, resale, delivery, possession, handling or use of its products. Pure Performance Suspension is not responsible for typographical errors either in pricing or in content. Warranties, policies and prices subject to change without notice.

A note about jam nuts and the consumer's responsibility. The installer is the person or persons initially responsible for the proper setup of the suspension system and/or components and the initial tightening of the jam nuts. The consumer or vehicle owner is the person or persons responsible for maintaining the jam nuts tight. Jam nuts not only hold the orientation of a component or a joint, but their most important function is pre-loading the threads of the mating parts. Failure to not supply proper torque on jam nuts will result in the rapid deterioration of the threads in the control arm and will impose a "cause for concern" for the occupants of the vehicle. Failure to comply with the warnings headed in the directions regarding the amount of threads showing past the jam nut will also cause the same "cause for concern" for the occupants of the vehicle. All of the above items are the responsibility of the vehicle owner and or installer. If a threaded section of a component is bad it will show itself defective immediately. Threads that fail over time are due to improper maintenance of jam nuts and can be proven very easily. Thread sections not properly maintained or setup are not covered under warranty. This is the end user and installer's responsibility.

How to submit a warranty claim

Any item subject to a warranty claim will need to be supported with digital images to clearly support your claim. Proof of original purchase also required. Warranty claim that requires proper setup or installation will also require validation of proper setup. For example, front coil springs require OEM end codes and proper spring positioning to function correctly. Thus, the top and bottom spring seats, caster specification, axle positioning both front to back and side to side need to be correct and validated prior to be considered for a warranty. The same goes for rear coil springs, but for the rear axle, the pinion angle needs to be correct and verified as well as axle positioning. For joints, bushings, etc., proper orientation and installation will need to be verified. If improper orientation exists, premature wear can and most likely will occur!

Certified Installation Disclaimer

Pure Performance Suspension recommends our products be installed by certified technicians only. These recommendations pertain only to Pure Performance Suspension manufactured products. Efforts to install our systems without experience and knowledge may jeopardize the operating safety of the vehicle.

Disclaimer

Pure Performance Suspension has made every effort to provide correct information on this website. Each item has been fit checked for accuracy. Pure Performance Suspension reserves the right to alter, make changes or replace part numbers and descriptions without notice. Pure Performance Suspension will not be held responsible for changes or misprints or manufacturing changes made by the vehicle manufacturer. Warranty is valid for original purchaser only. Proof of purchase is required. For questions regarding any information not found above please contact us at 518-270-9822.